Your order will be delivered via ParcelForce, if you are not home to receive your order then a neighbour will be attempted, if that also fails then a card should be left through your door and the goods will be taken back to your local Post Office for collection.
Alternatively if you have ordered smaller goods i.e an oven glove, tie backs etc then your order will be delivered via Royal Mail.
Upon receipt please ensure you check your item for any damages and sign the proof of delivery accordingly. If the packaging is damaged in anyway then please sign as packaging damaged.
PLEASE NOTE; Damages should be reported to us within 48 hours of delivery to prevent voiding the transit insurance.
If you fail to take delivery and the goods are returned to us then we will refund you the cost of the goods minus the return postage costs. Please Note; Under these circumstances you would not receive a refund of the original postage costs.
Customer satisfaction is our highest priority. Our dedicated and friendly team are available to answer any queries that you may have Monday – Friday 08:30 – 16:30. Simply send us a message and you will receive a swift response.
In the unlikely event that you are not satisfied, please contact us. We are always here to help and will do our best to resolve any issues that you may have.
Returns policy and procedure – buy with confidence:
We accept returns within 14 days without quibble. If for any reason your item is unsuitable you can return it for a full refund on the product. For technical support about any of our products, please contact us for a quick response.
Unwanted items & your right to cancel:
Unwanted items must be posted back to us within 14 days of receipt for a refund.
The buyer is responsible for the cost of return shipping and insurance.
Returned items must be in their original, unused, resell-able condition & in the same packaging as received. All parts and accessories must be included.
A copy of the original sales record or invoice must be included in the package. This information can be written on a separate piece of paper if no printer is available. Please ensure your full name and reason for return is included.
Returned items will be inspected before a refund (minus carriage costs) is issued, (normally within 3 business days).
Please ensure items are well wrapped as returns damaged in transit will not be accepted. We will inform you of any damages to allow you to claim from your carrier's insurance.
Please note, we can only offer refunds under this policy, not exchanges. If another product is required then please purchase from our Store.
Barnes Textiles Ltd
Albyn Industrial Estate
Broxburn EH52 6PQ
If you have received your item and it was damaged in transit please accept our apologies. Contact us within 48 hours of receipt of your items and we will have the situation resolved as quickly as possible, alternatively please send an image of the damaged item to allow us to issue a replacement.
Items which have been altered / trimmed
We cannot accept returns when the goods have been trimmed or altered. It is the customer’s responsibility to check for any damages prior to making alterations.